Consumer Experiences of Care Project

A mental health consumer experiences of care survey and the process to develop it was begun in 2010 as a  Federal Department of Health and Aging (DoHA) driven initiative .  

The Victorian Department of Health has been asked to assist in progressing this work by setting the Consumer Experiences of Care Project. The main purpose of the project is to to develop a suitable survey tool that can be used in clinical adult public health services.

A key benefit of the Consumer Experiences of Care project is that it will provide input towards  quality improvements  of mental health services  by  developing  a recovery oriented consumer experiences of care survey tool.  An user friendly, meaningful easy to complete (non burdening)  and a tool which supports improved data collection and reporting represent the resultant benefits of this project.

This project will seek to engage with representatives from every Australian State and Territory, seeking participation from the following groups.

· peak consumer and carer bodies

· mental health service consumers

· adult clinical mental health service providers and managers

· quality and performance managers

· government and NGO representatives 

The project time frame spans June 2011- October 2012.